Who We Are:

Octopus Interactive is the leader in rideshare entertainment and video advertising. We equipUber® and Lyft® drivers with high-definition screens to engage riders.

What We’re Looking For:

We’re searching for a Customer Success Associate to help support the Driver Team in growing and retaining our driver partners.  Octopus Interactive is a fast-paced, high-growth company, and we are looking for someone who is ready to put in the dedicated work to make an impact as part of a dynamic and lean team.

The Customer Success Associate is integral to the growth and retention of Octopus drivers, addressing questions and feedback from existing driver partners, making outbound courtesy calls to new members of the Octopus community, and helping to maintain and enhance the exclusive driver culture that makes Octopus an industry leader.

Who You Are:

• You are eager to learn in a fast pace environment and take ownership over long-term projects and independent assignments

• You understand that keeping customers happy means understanding their needs and challenges

• You enjoy working with people and the challenges of keeping communication flowing between various departments

• You are able to stay calm when faced with challenging situations

• You are task-driven, thorough, and extremely organized

• You are excited by the opportunity to connect with a diverse group of people from many different backgrounds

• You possess a high level of emotional intelligence and empathy

• You have strong verbal and written communication skills with an ability to speak clearly on the phone and articulate thoughts concisely

• You are comfortable striking up a conversation with a stranger and displaying genuine interest/concern for responses

• You have a strong attention to details with superior record-keeping & reporting comprehension for on-going CRM maintenance

What You’ll Be Doing:

• Responding to tickets and emails from driver partners using company CRM system, and assigning follow up tasks or calls as needed

• Monitoring Octopus driver-facing products and helping coordinate troubleshooting with engineering, product and other teams as needed

• Maintaining an expert pulse on Octopus driver feedback, motivations, and product concerns

• Displaying a regular positive attitude, helpful disposition, and enthusiastic tone with every driver interaction

• Contributing ideas/organizational assistance for driver community engagements, contests, meetups, giveaways, events, etc.

• Becoming knowledgeable on rideshare industry information, FHV/driver regulations, and Octopus communication processes

• Supporting the Driver Team with additional assignments as needed

• Making outbound Courtesy Calls to driver partners to promote Driver Community culture & provide helpful guidance for new members

Requirements:

• Bachelor’s degree from an accredited university or college

• Flexible schedule (rotating weekend coverage will be required)

• Ability to work in our HQ office located in Bethesda, MD (post COVID-19)

• Spanish-speaking highly preferred but not required 

What’s in it for you:

• Work with an experienced, high-performing and passionate startup team

• Opportunities to support various team projects and develop business acumen

• Directly involved in high-priority, company-wide initiatives 

• Competitive base compensation

• Health benefits, 401(k), commuter benefits and healthy snacks

• Colorful, open office! Popcorn machine, virtual reality, beer kegs, corn hole, nerf wars, ping pong tables, company of dogs and maybe even an occasional octopus

How we work at Octopus:

• We are collaborative and quick to jump in and help a teammate in need

• We are communicative and expect responsiveness to questions

• We are honest and transparent with each other

• We are innovative, nimble, solution-oriented and biased toward action

• We care about each other, our company and our community

• We have fun and celebrate our wins

Interested? Please send a quick cover email with your resume attached to careers@playoctopus.com.

Octopus Interactive is an EOE/Veterans/Disabled/LGBT employer.