My tablet screen is not responding when I touch it.

If your tablet touch screen is unresponsive or says “Unlabelled Button” when you tap the screen, your device likely has “Accessibility Mode” enabled.

To disable “Accessibility Mode” on your device, please press and hold the Volume Down and Volume Up buttons on your tablet at the same for 5-10 seconds. When “Accessibility Mode” is successfully turned off, a confirmation message will flash across the tablet screen.

If your tablet screen is still unresponsive or says “Unlabelled Button” after completing these steps, please let our team know by submitting a support ticket below.

If you have any other questions, please let us know by submitting a support ticket below: