How is Play Octopus supporting drivers during COVID-19?

We know a lot has changed with the response to COVID-19. We encourage you to do what you feel is best for you and your riders.

Octopus is currently operating as usual and continuing to frequently monitor the situation. We recommend that you use your Octopus device if you are driving rideshare. As with the rest of your vehicle, especially seatbelts and door handles, we recommend frequently sanitizing the tablet with an alcohol-based cleaner to help protect against the spread of COVID-19. 

That being said, if you are not driving rideshare at this time, we ask that you return your tablet.

To adjust to potential changes in your rideshare schedule, you have the following options if you plan to take a brief break from driving:

1. Pause your account temporarily:

You can pause your account for up to two weeks if you’re temporarily off the road. If you expect to be back on the road soon please pause your account by completing the following:

Driver Dashboard with hamburger menu circled.
  • Clicking on the Account Status tab, as seen in the image below:
Driver Dashboard menu with "Dashboard" and "Account Status" circled.
  • Set the date you will return to driving by selecting a BACK-TO-ACTIVE date, as seen in the image below:

Back to Active date with "Submit" button and date circled.

Please note! If you do end up driving, your tablet will record your activity and points like normal.

After pausing your account, when you return to rideshare, simply start driving with your Octopus tablet and your account will resume.

2. Return your tablet

If you expect to be off the road for longer than a month, we ask that you return your tablet (for now!). We’re happy to ship you a new one when you’re back on the road, but we have a limited tablet inventory. Plus, our tablets aren’t intended to be off the road for many months, and may experience tech glitches if not maintained.

As always, you can return your tablet for free. Generate a free return label under the Account Status section of your driver dashboard at: account.playoctopus.com, as seen circled in the image below:

Play Octopus Driver Dashboard with FedEx Return Label Button Circled

For full return instructions, please refer to the following article: playoctopus.com/help/tablet-return

Once you’re back on the road, you’ll be able to reapply for a new device from your driver dashboard at: account.playoctopus.com. The reapplication will be available under the Account Status tab after your tablet return has been processed.

If you have any other questions, please let us know by submitting a support ticket below: