If you received this message, our data provider detected that your tablet is using very high amounts of data. This may be caused by a potential problem with your device, or your passengers using the tablet outside of the Octopus application. Please note that the Octopus tablet should only be used by rideshare passengers, and not for any other purpose (i.e. to use the internet, watch YouTube, etc.). Using the Octopus tablet outside of the Octopus app can lead to account deactivation.
To ensure that your tablet continues to work properly, please complete the following troubleshooting steps:
- While your tablet is powered on, swipe up from the bottom of your tablet screen, until you see a triangle, circle, and square.
- Tap the circle button.
- If your tablet gives you the option of “Complete action using,” select “Octopus,” “Set as default,” and then “OK”.
If your tablet does not do anything when you tap the circle button, your device is set up correctly and you are all set to continue earning points with Octopus.
If you receive this text message again after completing the troubleshooting steps, please submit a ticket below.