We sent an SMS to drivers with devices that may be impacted by a tablet issue that our engineering team is currently investigating. This bug can reduce the driver points your device logs.
Our team set your account to Away mode, just in case this bug is causing you to receive low activity notifications. Please drive with your tablet plugged in and powered on as normal – your tablet will log as many points as possible and will work normally for passengers. Away mode only turns off low activity notifications for your account but does not affect tablet activity.
There is no need to contact Driver Support at this time. If your points look off after a week, simply let us know using the form at the bottom of this email and we’ll credit any missing points after a quick verification.
You can find additional FAQs below:
- When will this tablet bug be resolved?
Our tech team is actively working on a fix. We do not yet have an ETA from our team. - Why did you put my account in Away mode?
Away mode only turns off low activity notifications for your account but does not affect tablet activity. This tablet bug can reduce the activity your tablet sends to our system and cause you to receive a low activity notification. We want to make sure we’re not checking in with you unnecessarily while our team works to make a fix. - How will my points and earnings be impacted?
This bug can reduce the driver points your tablet logs. If you notice your tablet points are still off after one week, simply let us know by submitting a case at the bottom of this email and we’ll credit the missing points. We take your earnings seriously, and are working hard to credit missing points as quickly as possible.