I’m not receiving emails from Octopus.

The Play Octopus team responds to support queries within 24 hours. If you are not seeing all of our emails, please check your junk or spam folder for an email from [email protected].

The best way to ensure you receive email communications from Play Octopus is to whitelist our email: [email protected]. Please select your email provider below for instructions on how to whitelist [email protected]:

Gmail

Apple Mail

Yahoo

Outlook Mobile


Gmail

In the Gmail app, you will have two options to whitelist the Play Octopus email address:

  1. Report emails from [email protected] as “not spam” (if the email is already in spam)
  2. Move an email from [email protected] from the promotional inbox to the primary inbox.

If an email from [email protected] ends up in your spam folder, open the email and click: Report as Not Spam.

You can also tap the three dots in the top right corner of the email and click Mark Important to prioritize it in your inbox, as shown below.

GIF of user giving priority to an email

To move an Octopus email from the Promotional folder to your primary inbox, open the email and tap the three dots in the top right corner of the email, then tap Move to > Primary.

Apple Mail

Apple Mail does not have the option to whitelist emails. Instead, you can mark an email as “Not Junk” and it will be delivered to your inbox. To mark an email as “Not Junk”, please complete the instructions below:

1. Open your Mail app and go to the Mailboxes screen, as shown below

2. Select the Trash folder

3. Find the Octopus email you want to whitelist and swipe left to see the options

4. Tap the More button

5. Click the Mark button

6. Tap the Mark as Spam button

GIF of user whitelisting email in Apple Mail

Yahoo

To add [email protected] to your Yahoo! Mobile Email Contact List, please complete the instructions below:

  1. Tap the three lines at the top left, as shown below.
  2. Tap Settings and scroll down to Filters
  3. Select the email account you want to add a filter for
  4. Tap the + icon to add a new filter
  5. Name it whatever you want (like “Whitelist”)
  6. Then add [email protected] to the whitelist
  7. Click the ✓ icon at the top right to save the filter
GIF of user whitelisting email in Yahoo! Mail

Outlook Mobile

In Outlook Mobile, you can add [email protected] to your focused inbox to ensure delivery of our emails. Please complete the instructions below to add our email to your focused inbox:

  1. Open the Octopus email you want to whitelist
  2. Tap the three dots at the top right of the screen, as seen below (Note: These are not the three dots inside the email!)
  3. Tap Move to Focused Inbox
  4. In the pop-up box, click the button to move this and all future messages. Then, tap MOVE TO FOLDER
GIF of user whitelisting email in Outlook Mobile

If you have any other questions, please let us know by submitting a support ticket below: