I forgot my password.

To reset your password, please visit: account.playoctopus.com/reset and enter the email you used to sign up for Octopus. 

Our system will then send you an email with a link to reset your password, as pictured below:

If you don’t receive the password reset email or run into problems resetting your password, please complete these quick troubleshooting steps:

Check your spam or junk mail folder

Please check your spam or junk mail folder for an email from Octopus with the subject line: “Password reset requested.” 

Verify that you are inputting the correct email

If you previously started an Octopus application with a different email or use multiple email addresses, please double check that you are sending the password reset email to the email address that you used to sign up for Octopus. 

If you forgot the email you used to sign up for Octopus with, we recommend checking this by seeing what email address received an email from Octopus most recently. 

Ensure that you are using the most recent password reset email from Octopus

The link in the password reset email becomes invalid if a new reset email is requested. If you accidentally request a password reset email more than once, please use the reset link in the email you received most recently. 

 

If you aren’t able to reset your password using the steps above, please contact support using the form below: 

If you have any other questions, please let us know by submitting a support ticket below or emailing contact@playoctopus.com: