Please follow the instructions below to reset your password on our website:
- Log out from your Driver Dashboard. The password reset link won’t work if you are still logged in!
- Click the button below or visit account.playoctopus.com/reset and enter the email you used to sign up for Octopus.
Our system will then send you an email with a link to reset your password, as pictured below:
Your new password needs to meet the following requirements:
- Be at least 8 characters long
- Contain at least one letter and one number
If you don’t receive the password reset email or run into problems resetting your password, please complete these quick troubleshooting steps:
Check your spam or junk mail folder
Please check your spam or junk mail folder for an email from Octopus with the subject line: “Password reset requested.”
Verify that you are inputting the correct email
If you previously started an Octopus application with a different email or use multiple email addresses, please double-check that you are sending the password reset email to the email address that you used to sign up for Octopus.
If you forgot the email you used to sign up for Octopus, check which email address has received recent communications from Octopus.
Ensure that you are using the most recent password reset email from Octopus
The link in the password reset email becomes invalid if a new reset email is requested. Please use the reset link in the email you received most recently.
If you’re unable to reset your password using the steps above, please contact support using the form below.
How do I reset my password using the Octopus Driver App?
- Open the Octopus Driver App. You will be automatically logged in using FaceID for iOS/Face & Fingerprint Unlock for Android. If you cannot log in, reset your password using this link: https://account.playoctopus.com/reset
- Tap Account on the bottom right of the screen:
- Under Account, tap Manage My Account:
- Tap Change Password:
- Enter your Current Password and New Password, then hit Save:
