Our payment provider accepts debit card numbers and bank accounts from all US banks and Visa debit cards from select Canadian banks. Please choose your country below for appropriate troubleshooting steps:
I am driving in the United States
You may receive an error message when adding your payment details if:
You are trying to add a prepaid card to your account
Unfortunately, our payment provider cannot accept prepaid cards. If you are trying to add a prepaid card (e.g., Uber Visa card), please add the bank account associated with the card instead. Full instructions here:
How can I add a bank account to cash out my earnings?
There’s an error with the zip code or date of birth
Our payment provider uses your zip code and date of birth to verify payment details. Ensure:
- The billing address matches the address on your bank account.
- The zip code in the billing address matches the zip code linked to your debit card.
- You enter your birthday in MM/DD/YYYY format.
Your bank is declining our payment provider’s verification attempt
Our payment provider places a temporary authorization of $0.50 or less on your account to verify details. The authorization will be removed within seven business days. Your bank may decline this verification if:
- There are insufficient funds to process the temporary authorization.
- Your debit card is locked.
- Your bank flags the authorization as fraud.
If you still cannot add your payment details after checking these issues, please contact support using the form below.
I am driving in Canada
You may be unable to add your payment details if:
You do not have a debit card with a CVC code and/or expiration date
Our payment provider does not accept debit cards without a CVC code and expiration date. If your card lacks these features, you can cash out to a gift card. Instructions are here:
How do I cash out my earnings to a gift card?
Our payment provider does not accept debit cards from your bank
Currently, Visa debit cards are accepted from these banks:
- Bank of Nova Scotia
- CIBC
- Royal Bank of Canada (PLUS network cards only)
- TD Bank
If your bank is not supported, you can cash out to a gift card using the instructions here:
How do I cash out my earnings to a gift card?
You are trying to add a prepaid card to your account
Our payment provider cannot accept prepaid cards. Use a valid bank-issued Visa debit card or cash out to a gift card using the link above.
There’s an error with the zip code or date of birth
Ensure that:
- The billing address matches the address on your bank account.
- The zip code matches the one linked to your debit card.
- You enter your birthday in MM/DD/YYYY format.
Your bank is declining our payment provider’s verification attempt
Our payment provider places a temporary authorization of $0.50 or less on your account to verify details. This authorization will be removed within seven business days. Your bank may decline this verification if:
- There are insufficient funds in the account.
- Your debit card is locked.
- Your bank flags the authorization as fraud.
If you still cannot add your payment details after checking these issues, please contact support using the form below.