We are thrilled to announce that Octopus Interactive has been acquired by T-Mobile!
Have questions? Please check out our FAQs below, and contact our support team using the form at the bottom of the page if you have any remaining questions.
Why is Octopus merging with T-Mobile?
T-Mobile has long been our connectivity partner – powering our LTE/5G data plans and partnering with our team on tablet sourcing and advertising sales. Our strong relationship is now culminating with this acquisition.
This will help us introduce Octopus to more rideshare drivers across the nation, while continuing to offer our driver partners the same great product and top-notch service you have come to expect from our team.
Who do I contact for Play Octopus support?
The Play Octopus Driver Support team will remain your primary resource for troubleshooting and questions about Octopus. If you need assistance please email, call or submit a ticket. We can be reached at firstname.lastname@example.org, (240) 366 – 5877 or playoctopus.com/help
What does this mean for drivers?
At this time, there are no changes to the Octopus platform and we look forward to offering the same great Octopus experience to our partners. As we integrate with T-Mobile, we will continually explore ways to further enhance the driver and rider experience.
Do I have to send my tablet back or exchange it for a new device?
You do not need to send back your tablet at this time. If a tablet exchange is required in the future, we will contact drivers on an individual basis.
Does my tablet need a new SIM card?
Your tablet does not need a new SIM card at this time. If a tablet exchange is required in the future, we will contact drivers on an individual basis.
Why does my tablet say Sprint when it powers on?
Some tablets have been sourced by Sprint in the past. If a tablet exchange is required in the future, we will contact drivers on an individual basis.
Can I use my tablet to hotspot with T-Mobile?
No – the tablet will continue to function in the same way. We look forward to working with T-Mobile to continue to develop new features on the tablet for both drivers and passengers.
Will my Octopus tablet only show T-Mobile advertisements?
No. Your Octopus tablet will continue to show different games and advertisements from a variety of T-Mobile and Octopus partners.
Will the platform continue to be called Octopus?
We will continue to use the name Octopus, and any future changes on this will be communicated immediately to our driver partners.
I use T-Mobile for my cellular phone service. Does this change anything?
No, you will continue to be a client of T-Mobile for your phone service, and a driver partner of Octopus. We will be exploring ways to enhance the tie-in between these services in the future.
Still have questions? Please use the form at the bottom of the page to get in touch with the Play Octopus Driver Support team.
If you have any other questions, please let us know by submitting a support ticket below: