You may have received a notification that your tablet needs to be replaced. This can happen for one of the following reasons:
- Your tablet is damaged.
- Your tablet has been factory reset.
- Your tablet model is outdated and requires an upgrade.
How the Replacement Process Works
- Once you confirm your address, we will send you a replacement tablet along with a prepaid return shipping label.
- Once your new tablet arrives, place your old tablet in the same box the replacement tablet came in.
- Take the package to your nearest FedEx location for return shipment to our office.
- A FedEx team member will attach the label to the package and help process the shipment back to our office.
How will I be notified on my new tablet shipment?
Once your replacement tablet has been shipped, you will receive a confirmation email from FedEx containing your tracking number. You can use this tracking number to monitor the status of your shipment and view estimated delivery updates directly through FedEx.
If you do not see the email, please be sure to check your spam or junk folder.
What will happen to my old Octopus device?
After you begin using your new tablet, your old tablet will be automatically deactivated. Continuing to use the old tablet after activating the new one may cause activity tracking and account synchronization issues.
How will Octopus deactivate my old tablet?
Your old tablet will no longer be functional after you receive your new device. It will be disconnected from our data provider’s network and will stop content.
What will happen if I do not return my old device?
Attempting to use your old tablet confuses the automated system that awards points and can cause activity issues. To ensure you continue receiving points for your completed Uber trips as normal, we ask that you return your old device ASAP.
Will I still earn points as I transition between devices?
Yes – our system will automatically detect your new tablet and award points for your completed Uber trips as soon as you start driving with it. You will not receive points for driving with your old Octopus tablet once you receive your new one.