My tablet battery keeps dying.

The Octopus tablet should maintain a consistent or increasing battery level when it’s plugged in and you’re driving. If your tablet won’t hold a charge, please complete the following troubleshooting steps before contacting support:

Please note: Since the Octopus device is playing video and regularly downloading content, it does need to remain plugged in while you’re driving to stay charged up. 

Step 1: Try using a different charging cable

Please try to charge your tablet using a different charging cable, if you have one on hand. We have found when troubleshooting tablets in our office that many charging issues can be fixed with a replacement charging cable. If the metal piece on the charging cable that goes into your tablet or the cable itself is bent, it may prevent your tablet from charging properly:

If your tablet charges using a different cable, please let us know using the form below, and we’re happy to get you a new cable so your device can stay charged up. 

Step 2: Plug your tablet in inside your home

If your tablet charges when plugged into a wall outlet, there is likely a problem with the charging port that is being used to charge your device. If you are able to charge your device in a wall outlet at home, please let us know using the form below, and we can have a new charging port sent to you. 

If your tablet will still not hold a charge after completing the above steps, please contact support using the form below.

If you have any other questions, please let us know by submitting a support ticket below: