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< Help Center HomeIt’s that fun time of year when basketball fever is in full swing, which is the perfect excuse to have a competition of our own! But since running an elimination-style tournament with tens of thousands of entrants seemed a bit difficult to coordinate, we have come up with something more inclusive! Each […]Read More
How does the Flash Cash contest work?
< Help Center HomeThere is not currently an active Flash Cash event. This page will be updated when the next Flash Cash competition starts!Read More
I received an invoice from Octopus.
< Help Center HomeOur automated system will generate an invoice for your account if we do not log activity from your device for over two months and your account is not paused. If you received an invoice from Octopus, please see the best next steps below: I am back on the road and want to […]Read More
¿Cómo puedo reactivar mi cuenta Octopus?
< Página de inicioPuede solicitar que se reactive su cuenta de Octopus si está conduciendo de nuevo. Si desea volver a conducir con su tableta Octopus, infórmele a nuestro equipo de soporte mediante el siguiente formulario.Read More
I need to reactivate my Octopus account.
< Help Center HomeYou can request that your Octopus account is reactivated if you are back on the road driving rideshare and your account was suspended. If you would like to resume driving with your Octopus tablet, please let our support team know using the form below.Read More
Will Octopus send me any tax forms for my 2022 taxes?
< Help Center HomeYour tax situation with Octopus will depend on the amount you cash out in 2022 from your Driver Dashboard. You can find a breakdown of your 2022 cash outs with Octopus by logging on to your Driver Dashboard at: account.playoctopus.com. Then, click the three lines in the top left corner, before clicking […]Read More
My Driver Dashboard has been locked.
< Help Center HomeYour Driver Dashboard will be temporarily locked when an incorrect password or verification code is used multiple times. When your Driver Dashboard is locked, your Octopus account is still active and your tablet is continuing to award points as normal. Only your Driver Dashboard is temporarily locked to protect your information. To […]Read More
My tablet is flashing a white and black screen.
< Help Center HomeDon’t worry – this is normal tablet behavior! Your tablet will flash a white and black screen when it is installing an automatic update. The flashing normally stops within around 15 minutes, once the update has finished installing. If your tablet won’t stop flashing a white and black screen, please reset your […]Read More