If your tablet isn’t working properly, please select the problem with your device from the options below for initial troubleshooting steps and further assistance. If you don’t see your problem listed, please get in touch with support using the form at the bottom of the page.
- My tablet says “No Location” in the top right corner.
- My tablet says “No Signal” in the top right corner.
- My driver profile information isn’t showing.
- My tablet screen is damaged.
My tablet says “No Location” in the top right corner.
As a first troubleshooting step, restart your tablet by holding down the power button for 15 seconds, or until you see the tablet restart.
Wait a few minutes after restarting to ensure that “No Location” does not display again. If the issue persists, please submit a ticket to our expert support team using the form at the bottom of this page.
My tablet says “No Signal” in the top right corner.
If your tablet says “No Signal,” please complete the following initial troubleshooting step:
- Restart your tablet by holding down the power button for 15 seconds, or until you see the tablet restart.
If the issue persists, please contact support using the form at the bottom of the page.
My driver profile information isn’t showing.
If your driver profile information isn’t showing, please complete the following initial troubleshooting steps:
- Restart your tablet by holding down the power button for 15 seconds, or until you see the tablet restart.
- If your driver profile information still doesn’t show properly after restarting, please contact support using the form at the bottom of the page.
My tablet screen is damaged.
Please send a picture of your damaged tablet screen to: [email protected]. Once we receive a picture of the damage, we will determine the next best steps.
Note: When submitting a ticket, providing a detailed description of the issue will assist the support team in troubleshooting quickly. The support team may also request a picture of your tablet for additional troubleshooting.