Our automated system will generate an invoice for your account if we do not log activity from your device for over two months and your account is not paused.
If you received an invoice from Octopus, please see the best next steps below:
I am back on the road and want to use my tablet again.
We’d love to continue partnering with you! In most cases, we can cancel the invoice and reactivate your tablet. Please contact our support team using the form at the bottom of this page for help with reactivating your account.
I need to return my tablet.
If you are still in possession of your tablet, simply return the device using the prepaid label that was emailed to you from FedEx. Once the device is returned, the invoice will be automatically cancelled, and you will even be able to reapply for a tablet in the future!
You can find tablet return instructions here: https://playoctopus.com/help/tablet-return/
I misplaced my tablet.
We’re sorry to hear that! Please contact our friendly support team using the form below so we can work with you to determine the best next steps for your accout.