I'm not able to add my payment details.
Our payment provider accepts debit card numbers and bank accounts from all US banks, and Visa debit cards from Canadian banks. Please select the country you drive in below for appropriate troubleshooting steps:
I am driving in the United States
- You are trying to add a prepaid card to your account
Unfortunately, our payment provider is unable to accept prepaid cards. If you are trying to add the Uber Visa card, or another prepaid card that is attached to a bank account, please add the bank account to your dashboard using the bank account option. You can find instructions on adding your bank account here:
How can I add a bank account to cash out my earnings?
- There’s an error with the zip code or date of birth
Our payment provider uses your zip code and date of birth to help verify your payment details. Please ensure that:
- The billing address you input matches the billing address on your bank account
- The zip code entered in the billing address section matches the zip code entered with your debit card number
- You are entering your birthday in the format: MM/DD/YYYY
- Your bank is declining our payment provider’s attempt to verify the account
Our payment provider places a temporary authorization of $.50 or less on your bank account to verify your details. This temporary authorization is removed within seven business days.
Your bank may decline our payment provider’s attempt to verify the account if there is not enough money in the account to process the temporary authorization, if you have locked your debit card, or if your bank flags the temporary authorization for fraud.
If you are still unable to add your payment details after checking for the above, please contact support using the form below for further assistance.
I am driving in Canada
You may be unable to add your payment details if:
- You do not have a debit card with a CVC code and/or expiration date
Our payment provider is not currently able to accept debit cards that do not have a CVC code and/or expiration date using our online form, but we can add your payment information securely over the phone! Please call our support team on: (240) 366-5877 with the institution number, transit number, and bank account number for the bank account you would like to add. We are open from 9 AM – 6 PM EST Monday – Thursday, and from 9 AM – 4 PM EST on Fridays.
- Our payment provider does not accept debit cards issued by your bank
Our payment provider is currently able to accept Visa debit cards from the following banks:
- Bank of Nova Scotia
- CIBC
- Royal Bank of Canada (PLUS network cards only)
- TD Bank
If you have a debit card from a bank that is not supported, we can add your payment information securely over the phone! Please call our support team on: (240) 366-5877 with the institution number, transit number, and bank account number for the bank account you would like to add. We are open from 9 AM – 6 PM EST Monday – Thursday, and from 9 AM – 4 PM EST on Fridays.
- You are trying to add a prepaid card to your account
Unfortunately, our payment provider is unable to accept prepaid cards. If you are trying to add the Uber Visa card, or another prepaid card that is attached to a bank account, please call our support team on: (240) 366-5877 with the institution number, transit number, and bank account number for the bank account you would like to add. We are open from 9 AM – 6 PM EST Monday – Thursday, and from 9 AM – 4 PM EST on Fridays.
- There’s an error with the zip code or date of birth
Our payment provider uses your zip code and date of birth to help verify your payment details. Please ensure that:
- The billing address you input matches the billing address on your bank account
- The zip code entered in the billing address section matches the zip code entered with your debit card number
- You are entering your birthday in the format: MM/DD/YYYY
- Your bank is declining our payment provider’s attempt to verify the account
Our payment provider places a temporary authorization of $.50 or less on your bank account to verify your details. This temporary authorization is removed within seven business days.
Your bank may decline our payment provider’s attempt to verify the account if there is not enough money in the account to process the temporary authorization, if you have locked your debit card, or if your bank flags the temporary authorization for fraud.
If you are still unable to add your payment details after checking for the above, please contact support using the form below for further assistance.