Our payment provider accepts debit cards from all US banks and Visa debit cards from select Canadian banks. Please choose your country below for appropriate troubleshooting steps:
I am driving in the United States
You may receive an error message when adding your payment details if:
You are trying to add a prepaid card to your account
Unfortunately, our payment provider cannot accept prepaid cards. Please add a valid bank-issued debit card, or cash out to a gift card as an alternative. Instructions are here:
How do I cash out my earnings to a gift card?
There’s an error with the zip code or date of birth
Our payment provider uses your zip code and date of birth to verify payment details. Ensure:
- The billing address matches the address on your bank account.
- The zip code in the billing address matches the zip code linked to your debit card.
- You enter your birthday in MM/DD/YYYY format.
Your bank is declining our payment provider’s verification attempt
Our payment provider places a temporary authorization of $0.50 or less on your account to verify details. The authorization will be removed within seven business days. Your bank may decline this verification if:
- There are insufficient funds to process the temporary authorization.
- Your debit card is locked.
- Your bank flags the authorization as fraud.
If you still cannot add your payment details after checking these issues, please contact support using the form below.
I am driving in Canada
You may be unable to add your payment details if:
You do not have a debit card with a CVC code and/or expiration date
Our payment provider does not accept debit cards without a CVC code and expiration date. If your card lacks these features, you can cash out to a gift card. Instructions are here:
How do I cash out my earnings to a gift card?
Our payment provider does not accept debit cards from your bank
Currently, Visa debit cards are accepted from these banks:
- Bank of Nova Scotia
- CIBC
- Royal Bank of Canada (PLUS network cards only)
- TD Bank
If your bank is not supported, you can cash out to a gift card using the instructions here:
How do I cash out my earnings to a gift card?
You are trying to add a prepaid card to your account
Our payment provider cannot accept prepaid cards. Use a valid bank-issued Visa debit card or cash out to a gift card using the link above.
There’s an error with the zip code or date of birth
Ensure that:
- The billing address matches the address on your bank account.
- The zip code matches the one linked to your debit card.
- You enter your birthday in MM/DD/YYYY format.
Your bank is declining our payment provider’s verification attempt
Our payment provider places a temporary authorization of $0.50 or less on your account to verify details. This authorization will be removed within seven business days. Your bank may decline this verification if:
- There are insufficient funds in the account.
- Your debit card is locked.
- Your bank flags the authorization as fraud.
If you still cannot add your payment details after checking these issues, please contact support using the form below.