Why haven’t my payments arrived yet?

Once you click the Cash Out button on your driver dashboard, your payment will be deposited to your linked account in 3 – 5 business days. Play Octopus earnings have the description “Play Octopus” or “Stripe Payout” in your linked account.

If you do not receive your cash out within 5 business days, please double check that you sent the payment to the correct debit card or bank account linked on your driver dashboard at: driver.playoctopus.com/dashboard/payments

If your payment was sent to the wrong debit card or bank account, please update your payment details before contacting support, so that our team can check if your cash out will be redirected to your updated account. Once your details are updated, it may take our payment provider up to 7 days to send the payment to your new linked account.  

Please note: If your cash out was sent to an incorrect debit card that has not expired, your payment may have been successfully deposited. We are unable to resend the payment to a new debit card or bank account, but our support team can send a receipt of the transaction to help your bank locate the payment for you. 

If you have not received your cash out within 5 business days and your payment details are correct, please contact support using the form below.


If you have any other questions, please let us know by submitting a support ticket below: