What does it mean if my account is set to “Away”?

As seen circled in the image below, you may notice that your Octopus Account Status is set as Away.

Away mode lets our team know that you’re not driving with the tablet, so that we don’t contact you about low tablet activity. If you drive with the tablet while your account is in Away mode, your tablet activity will still be logged and you will earn points.

Away mode may be set for the following reasons:

1. You have set your account to Away using the BACK-TO-ACTIVE feature on your Driver Dashboard
2. A support agent has set your account to Away while in the process of troubleshooting your tablet
3. You recently sent your tablet back for troubleshooting

When Away mode expires, you will resume receiving low activity notifications for your account if you have not resumed driving with the tablet. Please note: You should begin driving before your BACK-TO-ACTIVE date to ensure your account remains Active and you do not receive low activity messages again.

RELATED ARTICLES:

• I am taking a break from driving. How do I set my account to Away?
• What does it mean if my account shows “Action Required?