How are on-tablet tips calculated?
Your Octopus Driver app has an upgrade! Drivers who have linked their Uber account with Octopus can now track their tips and ride data directly in the Octopus Driver app. Your Tablet Tips can now be viewed in your Driver app, alongside your JourneyTV Score, giving a more complete picture of your performance and earnings. […]
Which Uber rides count towards my points?
Understanding which Uber rides earn Points JourneyTV integrates your Octopus tablet and features that encourage better ratings and increased tipping. When you accept an Uber trip, Uber’s systems notify the Octopus tablet and provide a personalized JourneyTV experience. For every qualifying Uber ride you give, you earn 1.5 points. While we have an agreement with […]
Why can’t I cashout using Instant Cash Out?
Instant Cash Out is only available for bank-issued debit cards. As a first troubleshooting step, we recommend updating your payment method on file to a debit card eligible for Instant Cash Out or using Standard Cash Out. You can find instructions on updating your payment method here: https://playoctopus.com/help/update-payment-information/ You can find a list of debit […]
What is the JourneyTV Dashboard?
The JourneyTV dashboard is the new way to check your rides! The JourneyTV Dashboard is a new performance command center inside the Octopus Driver app. At the center of it all is your JourneyTV Score, a percentage that shows exactly how many of your Uber rides are actively displaying JourneyTV. The JourneyTV Dashboard helps you […]
Tablet Rewards Update – FAQs
Octopus is updating the tablet rewards program to focus on Uber JourneyTV trips, delivering greater value for every ride. Starting January 6, 2026, here’s what is changing: All tablet rewards will apply exclusively to Uber rides connected to JourneyTV Per-trip rate is increasing from 1 point to 1.5 points The classic Octopus experience will remain […]
I received a text that my tablet may be impacted by a bug.
We sent an SMS to drivers with devices that may be impacted by a tablet issue that our engineering team is currently investigating. This bug can reduce the driver points your device logs. Our team set your account to Away mode, just in case this bug is causing you to receive low activity notifications. Please drive […]
How can I update my TLC license number? (New York City-Only)
As part of our agreement with the TLC to operate Octopus tablets in New York City, all drivers must submit their TLC license number directly to us. If you are unable to provide a TLC license number, please let us know by submitting a ticket using the form at the bottom of this page. To […]
I received a text asking me to enable permissions on my tablet.
Our engineering team is asking driving partners to change settings on their tablets to ensure your device continues to operate properly and to enable new features for your tablet. Turning on these permissions will allow your tablet to run the latest Octopus content! Please select your Octopus tablet model to find the correct steps for […]
In which cities does Play Octopus currently operate?
Play Octopus is growing fast! Below is a list of the current cities where we operate. Even if your city is not on the list, sign up at playoctopus.com/join to get notified when we launch in your area. Play Octopus is available for rideshare drivers in the following cities: Atlanta, GA Austin, TX Baltimore, MD […]
I’m not receiving emails from Octopus.
The Play Octopus team responds to support queries within 24 hours. If you are not seeing all of our emails, please check your junk or spam folder for an email from contact@playoctopus.com. The best way to ensure you receive email communications from Play Octopus is to whitelist our email: contact@playoctopus.com. Please select your email provider […]