What is the JourneyTV Dashboard?
The JourneyTV dashboard is the new way to check your rides! The JourneyTV Dashboard is a new performance command center inside the Octopus Driver app. At the center of it all is your JourneyTV Score, a percentage that shows exactly how many of your Uber rides are actively displaying JourneyTV. The JourneyTV Dashboard helps you […]
Tablet Rewards Update – FAQs
Octopus is updating the tablet rewards program to focus on Uber JourneyTV trips, delivering greater value for every ride. Starting January 6, 2026, here’s what is changing: All tablet rewards will apply exclusively to Uber rides connected to JourneyTV Per-trip rate is increasing from 1 point to 1.5 points The classic Octopus experience will remain […]
I received a text that my tablet may be impacted by a bug.
We sent an SMS to drivers with devices that may be impacted by a tablet issue that our engineering team is currently investigating. This bug can reduce the driver points your device logs. Our team set your account to Away mode, just in case this bug is causing you to receive low activity notifications. Please drive […]
How can I update my TLC license number? (New York City-Only)
As part of our agreement with the TLC to operate Octopus tablets in New York City, all drivers must submit their TLC license number directly to us. If you are unable to provide a TLC license number, please let us know by submitting a ticket using the form at the bottom of this page. To […]
I received a text asking me to enable permissions on my tablet.
Our engineering team is asking driving partners to change settings on their tablets to ensure your device continues to operate properly and to enable new features for your tablet. Turning on these permissions will allow your tablet to run the latest Octopus content! Please select your Octopus tablet model to find the correct steps for […]
In which cities does Play Octopus currently operate?
Play Octopus is growing fast! Below is a list of the current cities where we operate. Even if your city is not on the list, sign up at playoctopus.com/join to get notified when we launch in your area. Play Octopus is available for rideshare drivers in the following cities: Atlanta, GA Austin, TX Baltimore, MD […]
I’m not receiving emails from Octopus.
The Play Octopus team responds to support queries within 24 hours. If you are not seeing all of our emails, please check your junk or spam folder for an email from [email protected]. The best way to ensure you receive email communications from Play Octopus is to whitelist our email: [email protected]. Please select your email provider […]
How can I track the status of my referrals?
You can track the status of your Play Octopus referrals through your Octopus Driver App or Driver Dashboard! Follow the instructions below to keep track of your referrals: I am using the Octopus Driver App. I am using the web Driver Dashboard. Octopus Driver App Open the Octopus Driver App: 2. Click Rewards at the […]
Expert Account and Tablet Tips
Use this checklist to ensure your Octopus account remains in good standing and your tablet is always in tip-top condition! Are you taking a break? If so, don’t forget to mark your account as AWAY on your Octopus Driver App or Web Dashboard to stop receiving low-activity notifications. Cash out your earnings via your mobile […]
How can I download the Octopus Driver App?
You asked, and we listened! You can now track your points, payouts, and other account information from the new Octopus Driver app on your iPhone or Android device. You can also continue to access your Driver Dashboard at: account.playoctopus.com. Downloading the app is easy! Please select your device type below for app installation instructions: I […]