How can I track the status of my referrals?
You can track the status of your Play Octopus referrals through your Octopus Driver App or Driver Dashboard! Follow the instructions below to keep track of your referrals: I am using the Octopus Driver App. I am using the web Driver Dashboard. Octopus Driver App Open the Octopus Driver App: 2. Click Rewards at the […]
Expert Account and Tablet Tips
Use this checklist to ensure your Octopus account remains in good standing and your tablet is always in tip-top condition! Are you taking a break? If so, don’t forget to mark your account as AWAY on your Octopus Driver App or Web Dashboard to stop receiving low-activity notifications. Cash out your earnings via your mobile […]
How can I download the Octopus Driver App?
You asked, and we listened! You can now track your points, payouts, and other account information from the new Octopus Driver app on your iPhone or Android device. You can also continue to access your Driver Dashboard at: account.playoctopus.com. Downloading the app is easy! Please select your device type below for app installation instructions: I […]
How do I update my email using the Octopus Driver App?
Updating your email is now easier than ever! Follow the steps below to learn how to update your email on file with Octopus: Open the Octopus Driver App: 2. Tap Account on the bottom right: 3. Under Account, select Manage My Account: 4. Tap Driver Information: 5. Tap Edit next to Email Address: 6. Enter your […]
How can I log out of the Octopus Driver App?
There’s no need to log out of the Octopus Driver App! The app will ask you for FaceID for iOS or Face & Fingerprint Unlock for Android each time you open the app. If you would like to completely log out of the app, please complete the following: Open the Octopus Driver App: Tap Account […]
I forgot my Apple ID or Google Play account information.
Please select your device type below for helpful troubleshooting steps. I have an Apple Device Please follow this link to find troubleshooting steps for recovering your Apple ID email. Please follow this link to find troubleshooting steps for recovering your Apple ID password. I have an Android Device Please follow this link to find the […]
How do I cash out using the Octopus Driver App?
Please note that there are two payout options: Standard Cashout: free, cashouts to be delivered in ~3–5 business days Instant Cashout: faster delivery, $1.25 fee per cash out Open the Octopus Driver App: Tap Go to Wallet at the bottom of the screen: Tap the box on the payout you want to cash out: Select […]
How do I apply for an Octopus tablet using the Octopus Driver App?
Open the Octopus Driver App: Tap Apply to Join: The app will redirect you to your phone’s default web browser to complete the application! Uber Linking your Uber account with your Octopus account enables you to more quickly complete your application and activates JourneyTV, a new experience available on your Octopus tablet for Uber trips. […]
How do I set my account to “Away”?
Open the Octopus Driver App: 2. Tap Account on the bottom right of the screen: 3. Tap Set Account to Away: 4. Choose a Back-to-active-date and tap Set Account to Away:
How can I cashout to a gift card using the Octopus Driver App?
Cashouts to gift cards are provided by Prizeout, our gift card provider. Please find instructions below on how to cash out to a gift card using the new Octopus Driver App: Open the Octopus Driver App: Tap the Wallet at the bottom of the screen: Tap the box on the payout you want to cash […]