I am receiving an error message when I try to submit my shipping address.
If you receive an error message when submitting your shipping address, please submit a ticket to our support team using the form at the bottom of this page. Our team will work with you to quickly verify your address and manually push you to the next stage of the application process. Please include your preferred […]
How do I complete the software update on my tablet?
You don’t need to do anything to complete software updates on your Octopus tablet! Our team takes care of everything to make sure your tablet is on the correct version. Your tablet will flash a white and black screen when it is installing an automatic update. The flashing normally stops within around 15 minutes, once […]
How can I join a live event using WebEx?
Please view the original article from Cisco WebEx for more information: https://help.webex.com/en-us/article/nrbgeodb/Join-a-Webex-Meeting Octopus uses WebEx to host live driver events, including Hustler’s Hour. Follow the instructions below to join a live Octopus event using the WebEx platform. To join directly from your Mobile Device (Smartphone, iPad, or Tablet), you must first have the WebEx app […]
Stolen Tablet Incident Report Form
We’re sorry to hear your tablet was stolen! We’ll help get you set moving forward – please complete the ticket submission form at the bottom of this page to report your tablet as stolen and request a free replacement tablet. Please make sure to select the Category: “Table Lost or Stolen” to complete the report. […]
I received an invoice from Octopus.
Our automated system will generate an invoice for your account if we do not log activity from your device for over two months and your account is not paused. If you received an invoice from Octopus, please see the best next steps below: I am back on the road and want to use my tablet […]
I need to reactivate my Octopus account.
You can request that your Octopus account is reactivated if you are back on the road driving rideshare and your account was suspended. If you would like to resume driving with your Octopus tablet, please let our support team know using the form below.
Will Octopus send me any tax forms for my 2025 taxes?
Your tax situation with Octopus will depend on the amount you cash out in 2025 from your Driver Dashboard. You can find a breakdown of your 2025 cash outs with Octopus by using the Wallet feature in Octopus Driver App. You can find instructions how to find a breakdown of your payments at: https://playoctopus.com/help/app-cashout/ Please […]
My Driver Dashboard has been locked.
Your Driver Dashboard will be temporarily locked when an incorrect password or verification code is used multiple times. When your Driver Dashboard is locked, your Octopus account is still active, and your tablet is continuing to award points as normal. Only your Driver Dashboard is temporarily locked to protect your information. To unlock your account […]
My tablet screen won’t turn on.
Please plug in your tablet to a charging source for 10–15 minutes and reboot your tablet by holding the power button for 8-10 seconds, as pictured below: Please contact our support team using the form below for further assistance.
I drive a Tesla vehicle. How can I mount my tablet?
It is essential that your tablet remains properly mounted with the cable wrapped around the headrest rods so that you earn points for driving with the tablet. NYC Drivers-Only: TLC inspectors will monitor the tablet mounting and cords for tripping hazards. The free mount that we ship with tablets is compatible with Tesla headrests, and […]