Stolen Tablet Incident Report Form
We’re sorry to hear your tablet was stolen! We’ll help get you set moving forward – please complete the ticket submission form at the bottom of this page to report your tablet as stolen and request a free replacement tablet. Please make sure to select the Category: “Table Lost or Stolen” to complete the report. […]
I received an invoice from Octopus.
Our automated system will generate an invoice for your account if we do not log activity from your device for over two months and your account is not paused. If you received an invoice from Octopus, please see the best next steps below: I am back on the road and want to use my tablet […]
I need to reactivate my Octopus account.
You can request that your Octopus account is reactivated if you are back on the road driving rideshare and your account was suspended. If you would like to resume driving with your Octopus tablet, please let our support team know using the form below.
Will Octopus send me any tax forms for my 2025 taxes?
Your tax situation with Octopus will depend on the amount you cash out in 2025 from your Driver Dashboard. You can find a breakdown of your 2025 cash outs with Octopus by using the Wallet feature in Octopus Driver App. You can find instructions how to find a breakdown of your payments at: https://playoctopus.com/help/app-cashout/ Please […]
My Driver Dashboard has been locked.
Your Driver Dashboard will be temporarily locked when an incorrect password or verification code is used multiple times. When your Driver Dashboard is locked, your Octopus account is still active, and your tablet is continuing to award points as normal. Only your Driver Dashboard is temporarily locked to protect your information. To unlock your account […]
My tablet screen won’t turn on.
Please plug in your tablet to a charging source for 10–15 minutes and reboot your tablet by holding the power button for 8-10 seconds, as pictured below: Please contact our support team using the form below for further assistance.
I drive a Tesla vehicle. How can I mount my tablet?
It is essential that your tablet remains properly mounted with the cable wrapped around the headrest rods so that you earn points for driving with the tablet. NYC Drivers-Only: TLC inspectors will monitor the tablet mounting and cords for tripping hazards. The free mount that we ship with tablets is compatible with Tesla headrests, and […]
I’m not receiving a verification code to sign into my Driver Dashboard.
We will send a verification code to your phone number on file when you log in to the Driver Dashboard at: account.playoctopus.com. If you do not receive the verification code on your phone within 30 seconds to 1 minute, please follow the quick troubleshooting steps below: Text the word JOIN to 21555. This will ensure […]
I’m receiving an error message after I login to my Driver Dashboard.
If you receive an error message after logging in to the Driver Dashboard, please complete the quick troubleshooting steps below: Close all the windows in your internet browser, then open a new window and attempt to sign into the Driver Dashboard again. Clear the cache and cookies on your internet browser, then open a new […]
How do I turn off Emergency Alerts on my tablet?
Some Octopus tablets have Emergency Alerts enabled, which will cause your tablet to play a sound when an alert is activated in your area. If your tablet starts playing an Emergency Alert, you can immediately stop the alert sound by rebooting your tablet using the instructions below. To reboot your tablet and stop the alert […]