I’m not receiving a verification code to sign into my Driver Dashboard.
We will send a verification code to your phone number on file when you log in to the Driver Dashboard at: account.playoctopus.com. If you do not receive the verification code on your phone within 30 seconds to 1 minute, please follow the quick troubleshooting steps below: Text the word JOIN to 21555. This will ensure […]
I’m receiving an error message after I login to my Driver Dashboard.
If you receive an error message after logging in to the Driver Dashboard, please complete the quick troubleshooting steps below: Close all the windows in your internet browser, then open a new window and attempt to sign into the Driver Dashboard again. Clear the cache and cookies on your internet browser, then open a new […]
How do I turn off Emergency Alerts on my tablet?
Some Octopus tablets have Emergency Alerts enabled, which will cause your tablet to play a sound when an alert is activated in your area. If your tablet starts playing an Emergency Alert, you can immediately stop the alert sound by rebooting your tablet using the instructions below. To reboot your tablet and stop the alert […]
What should I check on my Octopus tablet before I start driving for the day?
Starting your day with Octopus is as easy as 1, 2, 3! Before you start driving rideshare for the day, we recommend that you check the following on your Octopus device: Your tablet is plugged in and turned on. This helps ensure your device is charging up and you earn points from your very first […]
Can I link my rideshare account with my Octopus account?
We’re excited to announce that Octopus now offers the ability for drivers to link their Uber accounts! This feature is something drivers have been asking for, and we’re thrilled to bring it to you. By linking your Uber account, you can easily maximize your earnings and make the most of your time on the road […]
Play Octopus has joined the T-Mobile Team
We are thrilled to announce that Octopus Interactive has been acquired by T-Mobile! Have questions? Please check out our FAQs below, and contact our support team using the form at the bottom of the page if you have any remaining questions. Why is Octopus merging with T-Mobile? T-Mobile has long been our connectivity partner – […]
How do I order replacement equipment?
Web Version Driver App Passenger stepped on your tablet’s charging cable on the way out of the car, or your charging port is acting up? No problem! We offer free replacement charging cables, charging ports, and Velcro mounts available for shipment. Please note: We have found that 95% of charging issues can be resolved with […]
How can I login to my Octopus Driver Dashboard?
You can cash out your earnings, track points and referrals, and update important account information from your Octopus Driver Dashboard. Video Instructions Text Instructions To log in to your Driver Dashboard, please complete the following: Visit: account.playoctopus.com Input the email address that you used to sign up for Octopus and your password: If you […]
My tablet screen arrived with damage.
We ship new tablets, and all tablet screens leave our HQ in good condition without damage. If your tablet screen arrived with significant scratching or cracks, our support team will work with you to review the damage and coordinate replacing your tablet. Please select the condition your tablet arrived in below for instructions: My tablet’s […]
How can I cash out my earnings to a gift card?
Web Version Driver App You requested it, and we listened! It is now possible to cash out to a gift card using Prizeout, in addition to cashing out directly to your debit card. Through Prizeout, our gift card provider, you can transfer your earnings to a gift card and receive a small bonus for each […]