My tablet has been lost or stolen.
If your device has been stolen, please notify the Octopus support team using the form below. Our team will have you complete a quick incident report for the stolen device before shipping you a new tablet. Completing an Octopus incident report ensures that you are not liable for the missing device. If you have lost […]
What does it mean if my account shows “Action Required”?
As seen in the image above, you may notice or receive messages that Action is Required for your Octopus Account Status. You may need to take action on your account for the following reasons: You have been away from rideshare driving but did not set your account to Away You have not been driving with […]
How do I update my payment information?
How do I update my payment information? Log on to your Driver Dashboard at: account.playoctopus.com Click the three lines at the top of the dashboard, as seen below: Click on the My Account button on the left side of the screen and then Payment Details, as seen below: Finally, click (edit here) next to Need to edit your […]
What does it mean if my account is set to “Away”?
As seen circled in the image below, you may notice that your Octopus Account Status is set as Away. Away mode lets our team know that you’re not driving with the tablet, so that we don’t contact you about low tablet activity. If you drive with the tablet while your account is in Away mode, […]
I am taking a break from driving. How do I set my account to “Away”? ▶️
Setting your account to Away lets our team know that you’re off the road, so that we don’t contact you about low tablet activity. If you drive with the tablet while your account is in Away mode, your tablet activity will still be logged and you will earn points. Video Instructions: Text Instructions: If you […]