How do I update my email using the Octopus Driver App?
Updating your email is now easier than ever! Follow the steps below to learn how: Open the Octopus Driver App: Tap Account on the bottom right of the screen: Under Account, tap Manage My Account: Tap Driver Information: Tap Edit next to Email Address: Enter your new email and tap Save:
How can I log out of the Octopus Driver App?
There’s no need to log out of the Octopus Driver App! The app will ask you for FaceID for iOS or Face & Fingerprint Unlock for Android each time you open the app. If you would like to completely log out of the app, please complete the following: Open the Octopus Driver App: Tap Account […]
I forgot my Apple ID or Google Play account information.
Please select your device type below for helpful troubleshooting steps. I have an Apple Device Please follow this link to find troubleshooting steps for recovering your Apple ID email. Please follow this link to find troubleshooting steps for recovering your Apple ID password. I have an Android Device Please follow this link to find the […]
How do I cash out using the Octopus Driver App?
Open the Octopus Driver App: Tap Go to Wallet at the bottom of the screen: Tap the box on the payout you want to cash out: Select either Debit Card or Bank Account: If you do not have payment information on file, fill out the payment information and tap Save before cashing out: If you […]
How do I apply for an Octopus tablet using the Octopus Driver App?
Open the Octopus Driver App: Tap Apply to Join: The app will redirect you to your phone’s default web browser to complete the application! Uber Linking your Uber account with your Octopus account enables you to more quickly complete your application and activates JourneyTV beta, a new experience available on your Octopus tablet for Uber […]
How do I set my account to “Away”?
Open the Octopus Driver App: Tap Account on the bottom right of the screen: Tap Set Account to Away: Choose a Back-to-active-date and tap Set Account to Away:
How can I cashout to a gift card using the Octopus Driver App?
Cashouts to gift cards are provided by Prizeout, our gift card provider. Please find instructions below on how to cash out to a gift card using the new Octopus Driver App: Open the Octopus Driver App: Tap the Wallet at the bottom of the screen: Tap the box on the payout you want to cash […]
How do I update the Octopus Driver App on my phone?
Most phones update apps automatically! If you have noticed that you are running an older version of the Octopus Driver App, please select your device below to check manually for an update: I have an Apple device. Please follow this link for steps on how to manually update the Octopus Driver App on your phone. […]
How do I change my phone number?
Changing your phone number is now easier than ever! Follow the steps below to learn how to update your phone number on file with Octopus: Open the Octopus Driver App: Tap Account on the bottom right: Under Account, select Manage My Account: Tap Driver Information: Tap Edit next to phone number: Enter your new phone […]
How do I change the address on my account using the Octopus Driver App?
Open the Octopus Driver App: Tap Account on the bottom right of the screen: Tap Manage My Account: 4. Tap Driver Information 5. Tap Edit next to Shipping Information: 6. Enter your new address and tap Save: