I want to share feedback about the Octopus Driver App.
We appreciate feedback from our community as we are always looking to improve and make the Play Octopus experience better! Please follow the steps below to share your suggestions with us: Open the Octopus Driver App: Tap Account on the bottom right of the screen: Scroll down to Help and tap Share Your Feedback: 4. […]
How can I change the notification preferences for the Octopus Driver App?
To stay up to date with the latest about your account and Play Octopus, make sure to keep your app notifications on! Please find steps below to troubleshoot the app’s notifications on your phone. We recommend troubleshooting your device notification settings first, before checking your Octopus app settings: I have an Apple device. Please follow […]
Why does my Octopus tablet have a camera?
First things first: The tablet camera is NOT used to film or take pictures of your passengers. Think of the camera on the tablet as a motion sensor. It detects movement to determine if a human (instead of groceries, a dog, etc.) is in front of the tablet so we can tell advertisers whether their […]
Why is Octopus asking me to provide my SSN?
When you cash out $550 in your partnership with Octopus, you will be asked to submit your SSN information on your Driver Dashboard to continue cashing out. You may be asked for this information for one of the below reasons: Our payment provider is required by the federal government to verify all driver identities using […]
How can I update my preferred language?
We’re working to improve the messages you receive from Octopus! Messages will be available in Spanish soon. To update your preferred language to receive communications in, please complete the below: Log on to your Driver Dashboard at: account.playoctopus.com Click the three lines at the top of the dashboard, as seen below: Select Driver Info, as […]
How do I reboot my Octopus tablet?
Please plug in your tablet to a charging source for 10–15 minutes and reboot your tablet by holding the power buttons for 8-10 seconds, as pictured below:
I am receiving an error message when I try to submit my shipping address.
If you receive an error message when submitting your shipping address, please submit a ticket to our support team using the form at the bottom of this page. Our team will work with you to quickly verify your address and manually push you to the next stage of the application process. Please include your preferred […]
How do I complete the software update on my tablet?
You don’t need to do anything to complete software updates on your Octopus tablet! Our team takes care of everything to make sure your tablet is on the correct version. Your tablet will flash a white and black screen when it is installing an automatic update. The flashing normally stops within around 15 minutes, once […]
How can I join a live event using WebEx?
Please view the original article from Cisco WebEx for more information: https://help.webex.com/en-us/article/nrbgeodb/Join-a-Webex-Meeting Octopus uses WebEx to host live driver events, including Hustler’s Hour. Follow the instructions below to join a live Octopus event using the WebEx platform. To join directly from your Mobile Device (Smartphone, iPad, or Tablet), you must first have the WebEx app […]
Stolen Tablet Incident Report Form
We’re sorry to hear your tablet was stolen! We’ll help get you set moving forward – please complete the ticket submission form at the bottom of this page to report your tablet as stolen and request a free replacement tablet. Please make sure to select the Category: “Table Lost or Stolen” to complete the report. […]