My referral bonus is not showing up.
To ensure your referral has received and properly activated their tablet, it is necessary for them to gain some points with Octopus before the referral bonus is paid out. During this time, you may notice that the referral says, “Pending Activation,” even if your referral already has their tablet. If you notice that your referral […]
My tablet is not working properly.
If your tablet isn’t working properly, please select the problem with your device from the options below for initial troubleshooting steps and further assistance. If you don’t see your problem listed, please get in touch with support using the form at the bottom of the page. My tablet says “No Location” in the top right […]
Where can I learn more about my Play Octopus tablet?
We are glad to hear you are interested in learning more about your tablet! Click the button below to access our online Driver Manual. CLICK HERE FOR THE DRIVER MANUAL RELATED ARTICLES: How can I join the exclusive Play Octopus Drivers Facebook group?
My tablet battery keeps dying.
The Octopus tablet should maintain a consistent or increasing battery level when it’s plugged in. If your tablet won’t hold a charge, please complete the following troubleshooting steps before contacting support: Please note: Since the Octopus device is playing video and regularly downloading content, it must remain plugged in while you’re driving to stay charged […]
Why haven’t my payments arrived yet?
Once you click the Cash Out button on your driver dashboard, your payment will be deposited to your linked account instantly or in 3 – 5 business days, depending on if you selected Instant Cash Out or Standard Cash Out. Octopus earnings have the description “Play Octopus” or “Stripe Payout” in your linked account. Please […]
Why do I need to link my debit card?
It is necessary to link a debit card with Octopus so that you can cash out future earnings for driving activity! Our top drivers earn up to $100 per month with Octopus. We pay our drivers for completing Uber rides with their tablet, after linking their Uber and Octopus account. We use a points […]
Can I receive two Octopus tablets?
We currently only provide one tablet per Octopus driver. Two tablets in the same vehicle may detract from the Octopus experience due to different sounds and videos playing at the same time! If our system gains the capability to introduce a two-tablet feature in the future, we will be sure to notify all of our […]
Why was I charged 50 cents?
When linking a debit card with Octopus, a temporary one-time, 50 cent ($0.50) authorization hold will be placed to verify your account. This hold will be automatically released after 7 days. Again, this hold is temporary and will be automatically released after 7 days. Refer to the image below for more information about this hold, […]
How are my points calculated?
An exciting way to earn cash! JourneyTV will integrate seamlessly with your Octopus tablet and include new features that encourage better ratings and increased tipping. When you accept an Uber trip, Uber’s systems notify the Octopus tablet and provide a personalized JourneyTV experience. For every ride you give, you earn 1.5 points. JourneyTV features new […]
How do I update my tablet profile?
Your driver profile includes your profile picture and fun information for your passengers to see when they click the Driver icon on your tablet! To update your driver profile, please follow these steps: Log on to your Driver Dashboard at: account.playoctopus.com Click on the three lines at the top left of the dashboard, as seen […]