Where can I find my tablet number?
The Octopus team may ask you for your tablet number to enter competitions or to assist with tablet troubleshooting. You can locate your tablet number on: The back of your Octopus tablet All Octopus devices are shipped with a sticker on the back showing the tablet number. Please note: To see this sticker, you will […]
How can I mount my tablet on a partition or plastic divider?
It is essential that your tablet remains properly mounted with the cable wrapped around the headrest rods so that you earn points for driving with the tablet. NYC Drivers-Only: TLC inspectors will monitor the tablet mounting and cords for tripping hazards. If you have a plastic divider in your rideshare vehicle, you can still utilize […]
I need to update my password.
Web VersionDriver App Please follow the instructions below to reset your password on our website: Log out from your Driver Dashboard. The password reset link won’t work if you are still logged in! Click the button below or visit account.playoctopus.com/reset and enter the email you used to sign up for Octopus. Reset My Password Our […]
I previously returned my Play Octopus tablet. How do I reapply for a new one?
If you have sent back your Octopus tablet and received email confirmation that the tablet was returned successfully, you may be eligible to reapply with Octopus. Use the following instructions to reapply with Octopus: Log on to your Driver Dashboard at: account.playoctopus.com Select “Click to Reapply” at the top of your Driver Dashboard, as pictured […]
I’m receiving an error message when I try to add my payment details.
Our payment provider accepts debit cards from all US banks and Visa debit cards from select Canadian banks. Please choose your country below for appropriate troubleshooting steps: United States 🇺🇸 Canada 🇨🇦 I am driving in the United States You may receive an error message when adding your payment details if: You are trying to […]
Where can I find exclusive offers and rewards from Play Octopus?
As a loyal Play Octopus driver, you have access to exclusive deals and discounts from companies we love in the rideshare space, including tools for drivers and auto services. You can view offers available in your area by logging into your dashboard and accessing the Offers tab. Follow the instructions below to find your offers: […]
How can I return my Play Octopus tablet? ▶️
Step 0: Locate the FREE FedEx return label in your email inbox. If you are not able to find your label please check your spam or junk mail folder for an email from FedEx with the subject line: “Confirmation from FedEx Email/Online Label.” If you need another return label emailed to you, please follow the […]
I’m not going to be home when my Octopus tablet will arrive. Can I change the delivery?
If you’re not going to be home when FedEx is expected to deliver your Octopus tablet, you can use the FedEx Manage Delivery feature to delay the delivery date or have the package held at a local FedEx location for pickup. Follow the steps below to use this feature: Go to: fedex.com Enter your tracking […]
My points aren’t adding up properly.
My points aren’t adding up for my Uber rides. As of January 6th, 2026, you will only receive points when completing Uber JourneyTV trips. To earn points with Octopus, you need to: Ensure your active Uber account is properly linked with Octopus. You need to link an active Uber account that is being used […]
How do I cash out my earnings using the web Dashboard? ▶️
Cashing out with Octopus is easy! Please follow the instructions below to cash out any outstanding earnings from your Driver Dashboard: Log on to your driver dashboard at account.playoctopus.com Click the three lines at the top of the dashboard, as seen below: Next, click on the Dashboard button on the left side of the screen and […]