I need to update my password.
Web Version Driver App Desplácese hacia abajo para Español We’ve updated our security standards! We’re asking that all drivers update their password by the end of August. See the instructions below for how to update your password in less than one minute: Log out from your Driver Dashboard. The password reset link won’t work if […]
I previously returned my Play Octopus tablet. How do I reapply for a new one?
If you have sent back your Octopus tablet and received email confirmation that the tablet was returned successfully, you may be eligible to reapply with Octopus. Use the following instructions to reapply with Octopus: Log on to your Driver Dashboard at: account.playoctopus.com Select “Click to Reapply” at the top of your Driver Dashboard, as pictured […]
I’m receiving an error message when I try to add my payment details.
Our payment provider accepts debit cards from all US banks and Visa debit cards from select Canadian banks. Please choose your country below for appropriate troubleshooting steps: United States 🇺🇸 Canada 🇨🇦 I am driving in the United States You may receive an error message when adding your payment details if: You are trying to […]
Where can I find exclusive offers and rewards from Play Octopus?
As a loyal Play Octopus driver, you have access to exclusive deals and discounts from companies we love in the rideshare space, including tools for drivers and auto services. You can view offers available in your area by logging into your dashboard and accessing the Offers tab. Follow the instructions below to find your offers: […]
How can I return my Play Octopus tablet? ▶️
Step 0: Request a new return label at any time from your Driver Dashboard at: https://driver.playoctopus.com/dashboard/account. Select the three lines in the top left corner of your Dashboard, click Dashboard, and then Account Status, as shown below: Step 1: Locate the FREE FedEx return label in your email inbox. If you cannot find your label, […]
I’m not going to be home when my Octopus tablet will arrive. Can I change the delivery?
If you’re not going to be home when FedEx is expected to deliver your Octopus tablet, you can use the FedEx Manage Delivery feature to delay the delivery date or have the package held at a local FedEx location for pickup. Follow the steps below to use this feature: Go to: fedex.com Enter your tracking […]
My points aren’t adding up properly.
My points aren’t adding up for my Uber rides. As of January 6th, 2026, you will only receive points when completing Uber JourneyTV trips. To earn points with Octopus, you need to: Ensure your active Uber account is properly linked with Octopus. You need to link an active Uber account that is being used […]
How do I cash out my earnings using the web Dashboard? ▶️
Cashing out with Octopus is easy! Please follow the instructions below to cash out any outstanding earnings from your Driver Dashboard: Log on to your driver dashboard at account.playoctopus.com Click the three lines at the top of the dashboard, as seen below: Next, click on the Dashboard button on the left side of the screen and […]
How do I properly set up my tablet?
It is essential that your tablet remains properly mounted with the cable wrapped around the headrest rods so that you earn points for driving with the tablet. NYC Drivers-Only: TLC inspectors will monitor the tablet mounting and cords for tripping hazards. Whether you’re a new partner or an existing driver setting up a replacement tablet, […]
What can I tell my passengers about Play Octopus?
Playing Octopus as a passenger is easy! You can let your passengers know that Play Octopus is a free rideshare entertainment experience where they can win cash prizes and exclusive offers from top brands. If your passenger achieves the high score on any game, they will be prompted to submit their phone number. If their […]