Play Octopus – Help Center
Welcome to the Play Octopus Help Center! Search for your question in our Help Center below. If you are unable to find your question, please fill out the support form at the bottom of the page.
Play Octopus - Help Center
- ¿Como Play Octopus esta apoyando a conductores durante COVID-19?
- How can I change my phone number on file? ▶️
- How can I update my email address on file with Octopus?
- How is Play Octopus supporting drivers during COVID-19?
- I am taking a break from driving. How do I pause my account? ▶️
- I forgot my password.
- What does it mean if my account is "Delinquent"?
- What does it mean if my account is "Temporarily Inactive"?
- How can I take and upload screenshots for my application?
- I previously returned my Play Octopus tablet. How do I reapply for a new one?
- I received an email from Octopus that my application screenshots were not accepted.
- What cities is Play Octopus currently operating in?
- Why do I need to link my bank account / debit card?
- Why was I charged 50 cents?
- Can I receive two Octopus tablets?
- How can I mount my tablet on a partition or plastic divider?
- How can I mount my tablet with an OctoCover custom case?
- How can I return my Play Octopus tablet? ▶️
- I need a replacement charging cable, charging port, or mount.
- I would like to order more referral cards.
- I'm not going to be home when my Octopus tablet will arrive. Can I change the delivery?
- How can I add a bank account to cash out my earnings?
- How can I cash out my earnings to a gift card?
- How do I cash out my earnings? ▶️
- How do I update my payment information?
- I’m receiving an error message when I try to add my payment details.
- Why haven't my payments arrived yet?
- Will Octopus send me any tax forms for my 2020 taxes?
If you have any other questions, please let us know by submitting a support ticket below: