If your tablet is stuck on a black screen, please complete the troubleshooting steps here: playoctopus.com/help/tabet-power-on/.
Play Octopus – Help Center
Welcome to the Play Octopus Help Center! Search for your question in our Help Center below. If you are unable to find your question, please fill out the support form at the bottom of the page.
Quick Help
Play Octopus - Help Center
- Can I link my Lyft account to my Octopus Driver Dashboard?
- How can I change my phone number on file?
- How can I link my Uber account to my Octopus Driver Dashboard?
- How can I login to my Octopus Driver Dashboard?
- How can I update my email address on file with Octopus?
- How do I log in to my Driver Dashboard with my Uber account?
- I am taking a break from driving. How do I pause my account? ▶️
- I forgot my password.
- How can I sign up for Octopus with my Uber account?
- How can I take and upload screenshots for my application?
- I previously returned my Play Octopus tablet. How do I reapply for a new one?
- I received an email from Octopus that my application screenshots were not accepted.
- What cities is Play Octopus currently operating in?
- Why do I need to link my bank account / debit card?
- Why was I charged 50 cents?
- Can I receive two Octopus tablets?
- How can I mount my tablet on a partition or plastic divider?
- How can I mount my tablet with an OctoCover custom case?
- How can I order a case / cover for my tablet?
- How can I return my Play Octopus tablet? ▶️
- I drive a Tesla vehicle. How can I mount my tablet?
- I need a replacement charging cable, charging port, or mount.
- I would like to order more referral cards.
- How are my points calculated?
- How can I join the private Play Octopus Drivers Facebook group?
- How can I refer other drivers to Octopus?
- How do I cash out my earnings? ▶️
- How do I properly set up my tablet?
- How do I update my tablet profile?
- I am taking a break from driving. How do I pause my account? ▶️
- What can I tell my passengers about Play Octopus?
- How can I add a bank account to cash out my earnings?
- How can I cash out my earnings to a gift card?
- How do I cash out my earnings? ▶️
- How do I update my payment information?
- I’m receiving an error message when I try to add my payment details.
- Why haven't my payments arrived yet?
- Will Octopus send me any tax forms for my 2021 taxes?
- How can I join the private Play Octopus Drivers Facebook group?
- How does the OctoPush (“The Button”) work?
- I'm not receiving emails from Octopus.
- OctoWeen 2022 CARstume Contest Voting
- What can I tell my passengers about Play Octopus?
- Where can I find exclusive offers and rewards from Play Octopus?
- Where can I find my tablet number?
- Where can I learn more about my Play Octopus tablet?
- How do I complete the software update on my Joytab Octopus tablet?
- How do I complete the software update on my tablet?
- How do I turn off Emergency Alerts on my tablet?
- I received a text message that my tablet is using high amounts of data.
- My tablet battery keeps dying.
- My tablet has been lost or stolen.
- My tablet is flashing a white and black screen.
- My tablet is not working properly.
If you have any other questions, please let us know by submitting a support ticket below. Please note: We are closed for Thanksgiving. We will respond to all inquiries within 2 business days after we reopen on Monday, November 28th.