If your tablet is stuck on a black screen or will not power on, please complete the troubleshooting instructions here before contacting support: https://playoctopus.com/help/tablet-power-on/
Play Octopus – Help Center
Welcome to the Play Octopus Help Center! Search for your question in our Help Center below. If you are unable to find your question, please fill out the support form at the bottom of the page.
Play Octopus - Help Center
If you have any other questions, please let us know by submitting a support ticket below or by calling (240) 366-5877 (M-F).
If your tablet will not turn on, please make sure to complete the troubleshooting steps here before submitting a ticket: https://playoctopus.com/help/tabet-power-on/.