If your tablet is stuck on a black screen or will not power on, please complete the troubleshooting instructions here before contacting support: https://playoctopus.com/help/tablet-power-on/
Play Octopus – Help Center
Welcome to the Play Octopus Help Center! Search for your question in our Help Center below. If you are unable to find your question, please fill out the support form at the bottom of the page.
Quick Help
Play Octopus - Help Center
- Can I link my Uber or Lyft account to my Octopus Driver Dashboard?
- How can I change my phone number on file?
- How can I login to my Octopus Driver Dashboard?
- How can I update my email address on file with Octopus?
- How can I update my preferred language?
- I am taking a break from driving. How do I set my account to "Away"? ▶️
- I need to update my password.
- I received an invoice from Octopus.
- How can I take and upload screenshots for my application?
- I am receiving an error message when I try to submit my shipping address.
- I previously returned my Play Octopus tablet. How do I reapply for a new one?
- I received an email from Octopus that my application screenshots were not accepted.
- What cities is Play Octopus currently operating in?
- Why do I need to link my bank account / debit card?
- Why was I charged 50 cents?
- Can I receive two Octopus tablets?
- How can I mount my tablet on a partition or plastic divider?
- How can I mount my tablet with an OctoCover custom case?
- How can I order a case / cover for my tablet?
- How can I return my Play Octopus tablet? ▶️
- I drive a Tesla vehicle. How can I mount my tablet?
- I need a replacement charging cable, charging port, or mount.
- I would like to order more referral cards.
- How are my points calculated?
- How can I join the private Play Octopus Drivers Facebook group?
- How can I refer other drivers to Octopus?
- How do I cash out my earnings? ▶️
- How do I properly set up my tablet?
- How do I update my tablet profile?
- I am taking a break from driving. How do I set my account to "Away"? ▶️
- What can I tell my passengers about Play Octopus?
- How can I cashout to a gift card using the Octopus Driver App?
- How can I change the notification preferences for the Octopus Driver App?
- How can I download the Octopus Driver App?
- How can I log out of the Octopus Driver App?
- How can I track my referrals in the Octopus Driver App?
- How do I apply for an Octopus tablet using the Octopus Driver App?
- How do I cash out using the Octopus Driver App?
- How do I change my phone number?
- How can I add a bank account to cash out my earnings?
- How can I cash out my earnings to a gift card?
- How do I cash out my earnings? ▶️
- How do I update my payment information?
- I’m receiving an error message when I try to add my payment details.
- Why haven't my payments arrived yet?
- Why is Octopus asking me to provide my SSN?
- Will Octopus send me any tax forms for my 2022 taxes?
- How can I join a live event using WebEx?
- How can I join the private Play Octopus Drivers Facebook group?
- How does the "The Button” work?
- I'm not receiving emails from Octopus.
- What can I tell my passengers about Play Octopus?
- Where can I find exclusive offers and rewards from Play Octopus?
- Where can I find my tablet number?
- Where can I learn more about my Play Octopus tablet?
- How do I complete the software update on my tablet?
- How do I reset my Octopus tablet?
- How do I turn off Emergency Alerts on my tablet?
- I received a text message that my tablet is using high amounts of data.
- My tablet battery keeps dying.
- My tablet has been lost or stolen.
- My tablet is flashing a white and black screen.
- My tablet is not working properly.
If you have any other questions, please let us know by submitting a support ticket below or by calling (240) 366-5877 (M-F).
If your tablet will not turn on, please make sure to complete the troubleshooting steps here before submitting a ticket: https://playoctopus.com/help/tabet-power-on/.