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Play Octopus – Help Center
Welcome to the Play Octopus Help Center! Search for your question in our Help Center below. If you are unable to find your question, please fill out the support form at the bottom of the page.
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Quick Help
Play Octopus - Help Center
- Can I link my Uber or Lyft account to my Octopus Driver Dashboard?
- How can I login to my Octopus Driver Dashboard?
- How can I update my preferred language?
- How do I change my phone number?
- How do I change the address on my account using the Octopus Driver App?
- How do I reset my password using the Octopus Driver App?
- How do I set my account to “Away”?
- How do I update my email using the Octopus Driver App?
- How can I take and upload screenshots for my application?
- How do I apply for an Octopus tablet using the Octopus Driver App?
- I am receiving an error message when I try to submit my shipping address.
- I previously returned my Play Octopus tablet. How do I reapply for a new one?
- I received an email from Octopus that my application screenshots were not accepted.
- Why do I need to link my bank account / debit card?
- Why was I charged 50 cents?
- Can I receive two Octopus tablets?
- How can I mount my tablet on a partition or plastic divider?
- How can I return my Play Octopus tablet? ▶️
- How do I order replacement equipment using the Octopus Driver App?
- I drive a Tesla vehicle. How can I mount my tablet?
- I need a replacement charging cable, charging port, or mount.
- I would like to order more referral cards.
- I'm not going to be home when my Octopus tablet will arrive. Can I change the delivery?
- How are my points calculated?
- How can I download the Octopus Driver App?
- How can I join the private Play Octopus Drivers Facebook group?
- How can I refer other drivers to Octopus?
- How do I cash out my earnings? ▶️
- How do I properly set up my tablet?
- How do I update my tablet profile?
- I am taking a break from driving. How do I set my account to "Away"? ▶️
- How can I cashout to a gift card using the Octopus Driver App?
- How can I change the notification preferences for the Octopus Driver App?
- How can I download the Octopus Driver App?
- How can I log out of the Octopus Driver App?
- How can I refer drivers to Octopus?
- How do I apply for an Octopus tablet using the Octopus Driver App?
- How do I cash out using the Octopus Driver App?
- How do I change my phone number?
- How can I add a bank account to cash out my earnings?
- How can I cash out my earnings to a gift card?
- How can I cashout to a gift card using the Octopus Driver App?
- How do I cash out my earnings? ▶️
- How do I cash out using the Octopus Driver App?
- How do I update my payment information?
- How do I update my payment information?
- I’m receiving an error message when I try to add my payment details.
- Expert Account and Tablet Tips
- How can I join a live event using WebEx?
- How can I join the private Play Octopus Drivers Facebook group?
- What can I tell my passengers about Play Octopus?
- Where can I find exclusive offers and rewards from Play Octopus?
- Where can I find my tablet number?
- Where can I learn more about my Play Octopus tablet?
- Why does my Octopus tablet have a camera?
- How do I complete the software update on my tablet?
- How do I reboot my Octopus tablet?
- How do I turn off Emergency Alerts on my tablet?
- My tablet battery keeps dying.
- My tablet has been lost or stolen.
- My tablet is not working properly.
- My tablet screen arrived with damage.
- My tablet screen won't turn on.
If you have any other questions, please let us know by submitting a support ticket below or by calling (240) 366-5877 (M-F). If you have contacted our team within the past 24 hours, our team is actively working to respond to your inquiry. Please avoid submitting additional inquiries to ensure you receive a response as quickly as possible.
If your tablet will not turn on, please make sure to complete the troubleshooting steps here before submitting a ticket.