Our SMS provider is currently experiencing delays sending verification codes and is actively investigating this issue. We recommend using biometric login on the Octopus Driver App, if you’ve enabled it, or trying again later. We will continue to update this page as our SMS provider investigates. (Last Updated: May 17th at 5:25 PM ET)
Play Octopus – Help Center
Welcome to the Play Octopus Help Center! Search for your question in our Help Center below. If you are unable to find your question, please fill out the support form at the bottom of the page.
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Quick Help
Play Octopus - Help Center
- Can I link my Uber or Lyft account to my Octopus Driver Dashboard?
- How can I login to my Octopus Driver Dashboard?
- How can I update my preferred language?
- How do I change my phone number?
- How do I change the address on my account using the Octopus Driver App?
- How do I reset my password using the Octopus Driver App?
- How do I set my account to “Away”?
- How do I update my email using the Octopus Driver App?
- How can I take and upload screenshots for my application?
- How do I apply for an Octopus tablet using the Octopus Driver App?
- I am receiving an error message when I try to submit my shipping address.
- I previously returned my Play Octopus tablet. How do I reapply for a new one?
- I received an email from Octopus that my application screenshots were not accepted.
- What cities is Play Octopus currently operating in?
- Why do I need to link my bank account / debit card?
- Why was I charged 50 cents?
- Can I receive two Octopus tablets?
- How can I mount my tablet on a partition or plastic divider?
- How can I mount my tablet with an OctoCover custom case?
- How can I order a case / cover for my tablet?
- How can I return my Play Octopus tablet? ▶️
- How do I order replacement equipment using the Octopus Driver App?
- I drive a Tesla vehicle. How can I mount my tablet?
- I need a replacement charging cable, charging port, or mount.
- How are my points calculated?
- How can I download the Octopus Driver App?
- How can I join the private Play Octopus Drivers Facebook group?
- How do I cash out my earnings? ▶️
- How do I properly set up my tablet?
- How do I update my tablet profile?
- I am taking a break from driving. How do I set my account to "Away"? ▶️
- What can I tell my passengers about Play Octopus?
- How can I cashout to a gift card using the Octopus Driver App?
- How can I change the notification preferences for the Octopus Driver App?
- How can I download the Octopus Driver App?
- How can I log out of the Octopus Driver App?
- How can I refer drivers to Octopus?
- How do I apply for an Octopus tablet using the Octopus Driver App?
- How do I cash out using the Octopus Driver App?
- How do I change my phone number?
- How can I add a bank account to cash out my earnings?
- How can I cash out my earnings to a gift card?
- How can I cashout to a gift card using the Octopus Driver App?
- How do I cash out my earnings? ▶️
- How do I cash out using the Octopus Driver App?
- How do I update my payment information?
- How do I update my payment information?
- I’m receiving an error message when I try to add my payment details.
- Expert Account and Tablet Tips
- How can I join a live event using WebEx?
- How can I join the private Play Octopus Drivers Facebook group?
- I'm not receiving emails from Octopus.
- What can I tell my passengers about Play Octopus?
- Where can I find exclusive offers and rewards from Play Octopus?
- Where can I find my tablet number?
- Where can I learn more about my Play Octopus tablet?
- How do I complete the software update on my tablet?
- How do I reset my Octopus tablet?
- How do I turn off Emergency Alerts on my tablet?
- I received a text message that my tablet is using high amounts of data.
- My tablet battery keeps dying.
- My tablet has been lost or stolen.
- My tablet is flashing a white and black screen.
- My tablet is not working properly.
If you have any other questions, please let us know by submitting a support ticket below or by calling (240) 366-5877 (M-F). If you have contacted our team within the past 24 hours, our team is actively working to respond to your inquiry. Please avoid submitting additional inquiries to ensure you receive a response as quickly as possible.
If your tablet will not turn on, please make sure to complete the troubleshooting steps here before submitting a ticket.